Pass Guaranteed 2025 PECB High Pass-Rate ISO-9001-Lead-Auditor Valid Test Simulator
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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q80-Q85):
NEW QUESTION # 80
Scenario 3:
Fin-Pro is a financial institution in Austria offering commercial banking, wealth management, and investment services. The company faced a significant loss of customers due to failing to improve service quality as they expanded.
To regain customer confidence, top management implemented a QMS based on ISO 9001. After a year, they contacted ACB, a local certification body, to pursue ISO 9001 certification.
The audit team was led by Emilia, an experienced lead auditor, and included three auditors. After an agreement was reached, ACB sent the audit objectives to the audit team.
The audit team began by gathering information about Fin-Pro's understanding of ISO 9001 requirements.
While reviewing documented information, they noticed missing records of training and awareness sessions. They conducted employee interviews to verify attendance.
The team also reviewed the organizational chart and job descriptions to confirm employee competence.
They observed the company's working environment (social, psychological, and physical conditions).
The audit team analyzed the evidence and prepared an audit report with findings and conclusions.
ACB sent the audit objectives to the audit team after an agreement was reached. Is this acceptable?
- A. Yes, as long as the audit team leader approves.
- B. No, the audit objectives should be part of the audit offer.
- C. Yes, the audit objectives should be known only after an agreement is reached.
- D. No, only the auditee should know the audit objectives.
Answer: B
Explanation:
Comprehensive and Detailed In-Depth Explanation:
Clause References:
* ISO 19011:2018 (Guidelines for Auditing Management Systems), Clause 5.3 - Establishing the Audit Objectives
* ISO/IEC 17021-1:2015, Clause 9.1.2 - Audit Planning
Why is the Correct Answer C?
* Audit objectives must be clearly defined in the audit offer to ensure that the scope, criteria, and purpose are agreed upon in advance.
* ISO/IEC 17021-1:2015 (which governs certification bodies) requires that audit objectives be established before the audit begins to ensure transparency and effectiveness.
* Sending audit objectives after an agreement has been reached could lead to misalignment between the auditee's expectations and the audit's purpose.
Why are the Other Options Incorrect?
* A (Audit objectives should be known only after agreement) # Incorrect because objectives must be pre-defined in the audit offer.
* B (Only the auditee should know the objectives) # Incorrect because both the auditor and auditee must align on objectives.
* D (Approval from the lead auditor is sufficient) # Incorrect because audit planning follows formal procedures defined by ISO/IEC 17021-1.
NEW QUESTION # 81
What is reliability in the context of service quality?
- A. Ability to offer safe services
- B. Ensuring service costs remain low
- C. Providing the promised services correctly and dependably
- D. Readiness and goodwill in providing services
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:Reliability in service quality refers to the consistent and dependable delivery of promised services.
ISO 9001:2015 emphasizes reliability through:
* Clause 8.2.1 (Customer Communication) - Ensuring clarity in service commitments.
* Clause 8.5.1 (Control of Service Provision) - Ensuring processes meet requirements consistently.
Other options do not fully define reliability:
* Option A (Safe services) relates to safety, not reliability.
* Option B (Readiness and goodwill) relates to responsiveness, not reliability.
* Option D (Low cost) focuses on pricing, not quality.
NEW QUESTION # 82
You are carrying out an audit at a single-site organisation seeking certification to ISO 9001 for the first time.
The organisation offers warehousing and export services to customers. Customers are invoiced for the time stock items are stored in the warehouse. Transport to and from the warehouse is controlled by the organisation and approved subcontract transport services are used. The organization does not have its own transport vehicles. Stock items are not purchased by the organisation.
You have gathered audit evidence as outlined in the table. Match the ISO 9001 Clause 8 extract to the audit evidence.
Answer:
Explanation:
Explanation:
The table below shows the possible matching of the ISO 9001 Clause 8 extract to the audit evidence.
Table
Audit evidence
ISO 9001 Clause 8 extract
Four of the 10 pallets of stock sampled in the warehouse were not labelled.
"8.5.2 ... shall use suitable means to identify outputs ..."
A damaged pallet of stock seen in the quarantine area was leaking liquid onto the floor.
"8.7.1 ... shall ensure that outputs that do not conform to their requirements are identified and controlled ..." One of the fork-lift truck drivers had no fork-lift truck driving licence.
"8.5.1 e ... shall include, as applicable ... the appointment of competent persons ..." There was no pest control provision in the warehouse.
"8.5.4 ... shall preserve the outputs during production and service provision ..." Two pallets of temperature-sensitive stock items were being stored at ambient as the chilled storage facility was full.
"8.1 ... shall plan, implement and control the processes ..."
NEW QUESTION # 83
Which two of the following should be included in an audit plan?
- A. List of findings from the last audit
- B. Name of auditees and auditors
- C. Signature of Certification Body Technical Reviewer
- D. Date of next audit
- E. Name of the auditee general manager
- F. Sequence and timings of audit activities
Answer: B,F
Explanation:
According to ISO 19011:2018, clause 6.3.2, an audit plan should include the following information:
The audit objectives, scope, and criteria
The audit team members and their roles and responsibilities
The audit schedule, including the sequence and timings of audit activities, such as opening meeting, document review, interviews, observations, closing meeting, etc.
The expected time and duration of each audit activity and location
The name and contact details of the auditee's representative and other relevant parties The allocation of appropriate resources to support the audit activities The audit methods and techniques to be used, such as interviews, observations, sampling, etc.
The audit documents and records to be prepared and retained
The audit language and communication methods
The audit risks and opportunities and how to address them
The audit follow-up arrangements, if applicable
Therefore, the correct answer is D and F, as they are essential elements of an audit plan. The other options are either irrelevant or optional for an audit plan. References:
ISO 19011:2018(en), Guidelines for auditing management systems, clause 6.3.2 ISO 19011: Guidelines for Auditing Management Systems | ASQ, section "Making audit arrangements" ISO 19011 Management Systems Audit Checklist | Process Street, task 6.3.2
NEW QUESTION # 84
A small cleaning services organisation is about to start work on a hospital cleaning contract for the local Health Trust. You, as auditor, are conducting a Stage 2 audit to ISO 9001 and review the contract with the Service Manager. The contract requires that a cleaning plan is produced.
You: "How was the cleaning plan for the contract developed?"
Service Manager: "We have a basic template that covers the materials, labour requirements and cleaning methods to be employed. Some of that is specified by the customer." You: "How does the plan deal with locations like the intensive care wards and the operating theatres, which are included in the contract?" Service Manager: "The basic plan covers general wards, but we will do more frequent cleaning in those areas if the hospital requests it." You: "Are you aware of the regulatory requirements for cleaning standards in hospitals?" Service Manager: "No. We depend on the hospital to look after that side of things in the contract." You decide to raise a non-conformity against section 8.2.2.a.1 of ISO 9001.
You decide to raise another non-conformity against section 8.2.4 of ISO 9001 when finding that the cleaning plan was amended without the agreement of the Health Trust. A different cleaning chemical was substituted to that specified in the contract. At the follow-up audit, the corrective action proposed was to
"obtain a concession from the Health Trust for use of the new chemical." Which one of the following options is the reason why you did not accept this action taken?
- A. The substitute chemical may not be as effective as the original.
- B. The process for making changes to the contract has not been addressed.
- C. Staff have not been trained in the use of the new chemical.
- D. The action assumes that the Health Trust will agree to the change.
- E. The substitute chemical has not been used before in the Health Trust.
Answer: B
NEW QUESTION # 85
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